Intern Training Schedule Shadow Day 2
1) Morning Routine - Body Work
AM WORK (Collaborative)
- 8:30 AM Intern Shift Start
- Portfolio Walk around & Text
- Working With Volunteers (Weekdays)
- Deep Cleaning Weekends
2) AFTERNOON TRAINING - Heart Work
(Total est. time 95 min)
1) Afternoon 2:00 Focus Text
2) Do a mock Guest check-in (drop-in) (20 min)
- Greet the Guest
- Take picture of their Photo ID with iPad
- Have Guest complete the Registration Form
- Processing Payments (Square & Cash)
- Enter the appropriate information into the Bookings Spreadsheet
- Give Orientation Tour, including dry and cold food space locations, recycling practices, property, etc. Emphasize kitchen etiquette!)
3) Do a mock call-in booking (15 min)
- Using Square to create subtotal to charge
- Charging credit cards using Square
- Enter the appropriate information into the Bookings Spreadsheet
- Get a phone number and/or e-mail for customers paying with a credit card.
4) NEW MATERIAL FOR THIS SHADOW DAY
- Shift Calendar: Show Candidate how to enter their work shifts into the Google Community Calendar. (15 min)
- Edit or check bookings/payments: Verbally explain and demonstrate:
- show how to check pricing of lodgings, programs, and services (10 min)
- show how to collect payment via CC or cash (5 min)
- show how to check prices of lodgings on Square (5 min)
- show how to collect CC payments on Square (5 min)
- Any payment, whether cash or CC, must be entered into the appropriate spreadsheet tab. (5 min)
- Tool Shed Orientation: Introduce and demonstrate any hand and power tools they are not familiar with and allow them to practice. (15 min)
- Mail & Receipts: where to put mail and receipts. Take Candidate to get the mail and show how to sort the mail and how to sort it. Where to put Mojo & Hedonisia mail, guest
,mail, Unclaimed Mail, etc. (5 min)
5) Late PM Brain Work (Independent/Collaborative)
The Intern on duty will continue working on their normal "Brain Work" project while the Candidate follow the evening routine below.
- 7 - 9pm - Intern Candidate will read Heart Section of the Handbook
- 9 - 9:30pm - Mock questions for Candidate after reading using questions from the Handbook
6) Closing work (Collaborative)
- Evening kitchen clean explaining the pest problems that can arise in the kitchen
- Daily Intern Report. Have candidate complete the Daily Intern Report and correct errors.
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Hedo Handbook Reading HEART WORK
SHADOW DAY 2 - Heart Work Review Questions
Late PM Work (Independent/Collaborative)
The Candidate will read Heart Section of the Handbook from 7 - 9pm.
- Intern on duty will do Heart Review Sample Questions for Trainee: 9 - 9:30pm
Heart Review Questions
- SHIT TO SUGAR: What do we mean by "shit to sugar!"?
- UNANNOUNCED VOLUNTEER: What is our Policy for someone who arrives on the property unannounced, and wants to be a Volunteer.
- COMMUNITY OF INDIVIDUALS: What do we mean by 'Community of Individuals?'
- SOUNDS OF NATURE: A complaint about 'loud lovemaking' from a couples' bed space at night.
- PERSONAL PRIVACY: Someone who calls in and asks whether a particular person is staying on the property.
- PUBLIC DRUNKENNESS: On a Friday night, a long-term guest is drunk and belligerent in the common space.
- NEGATIVE TALK: Someone outside the Community talks negatively about Hedonisia.
- CUSTOMER COMPLAINT: How would you handle a serious customer complaint?
- COMMUNITY LIVING: What are some benefits of living in a community? What are some drawbacks?
- TOUCH BASE: What is a Touch-base Meeting?
- DATING: If an Intern, Guest or Volunteer is dating someone who lives nearby and they want to spend the night, how do you handle this?
- SINGLE PARENT VOLUNTEER: A single parent with two children arrives and wants to be a Volunteer. How would you handle that?
- PRINCE(SS): What do we mean by a 'prissy prince(ss)' and a 'jungle queen'?
- VISITING HOURS: Someone from outside is a visitor. Till what time can she/he stay?
- TRESPASSERS: A black hat shows up and doesn't want to leave after you asked them, what do you do?