1) Loving Non-Attachment – Asking, Telling & Doing!
The Community Director is like a mother who has left her child, Hedonisia, in the care of babysitters aka the Intern Community Manager Team! A mother often tends to notice if her ‘child’ has been neglected in any way!
Successful Interns love experimenting with policies and practices, but remember that the community thrived before they arrived! Interns shouldn’t feel a need to ‘whip the community into shape’! Interns should always communicate what they have done or would like to do!
If there is respect and appreciation for the community as it is, the Director is more open to an Intern’s ideas. The input of many interns over the years has made our community evolve and flourish!
An Intern has 3 ways to communicate to the Director about any issue:
- 1) Ask. A new Intern should always ask rather than tell because it shows respect and a desire to learn existing community practices.
- 2) Tell. They can tell the Director
swhat they’ve done, or plan to do. However, A new Intern should always ask rather than tell because it shows respect and a desire to learn existing community practices.
- 3) Do. They can do what they feel needs to be done, without consulting the Director. However, Interns cannot change any policy without consulting the Director first.
When an intern acts without communicating, there can often be unintended or negative consequences. It forces us to articulate a reactive and protective policy. If in doubt, ask!
2) Communication with the Community Director
With our policy of ever evolving autonomy, the Community Director can be thousands of miles away and work virtually in coordination with the Intern Team. When the Director is on site, interns communicate with him during the 9am Morning Portfolio Walk-Around to discuss projects for Volunteers or other community issues.
When the Community Director is off-site, he cannot see how things are changing so it is really important for interns to look carefully at their portfolio. This is the general outline for communication.
a) 9am – Volunteer Shift Videos or Texts
When the Director is away, interns communicate with the director via video or text message. The morning text should have the following info:
- Number of volunteers
- Weather report.
- Descirbe enough tasks for a 3-hour shift
- Name of volunteer assigned to the Jobs you want to work on
- Photos or videos that clarify a job if necessary
- Rainy day jobs.
Interns should always try to have more tasks than is possible to complete on a shift. That way if there are problems with one, then the intern can move onto the other.
On weekday shifts, there are only 15-30 minutes between talking to the Director and getting the volunteer team ready so efficiency is necessary.
Benefits of Video Texting
- Video makes communication more professional and efficient. It gives a visual record of intentions to measure against results.
- Better Instruction Videos. Interns have much more experience talking and seeing details so when they have to make an instructional video they are already experienced and comfortable talking on video.
- More Accurate Descriptions. Video texts show footage of exactly what needs to be done and which volunteer is doing it.
- Weather. Video gives an instant ‘weather report’.
- Corrections, Updates. When an intern uses video it allows the Director to explain jobs more clearly with fewer words.
- The immediacy of texting a video is fantastic. You can send it in relatively low quality so it uploads quickly. Video takes seconds instead of minutes sitting down to write a long text.
- Before & After! At the end of the shift, when you take photos, the ‘before’ videos have already been done! This gives a record of an intern’s work so they can be proud of their accomplishments!
- Video reports can be fun! We want you to have a good time! As long as you are doing the work and being responsible, you can enjoy yourselves! It’s ok to joke in a video report!
- The director will either send an approval of the focus text or will contact the intern for clarification or to change some details.
- If you don’t hear back from the Director just continue with the volunteer projects you specified in the text.
- The morning text is a template for the work shift. Anything not completed in that original text should be put into the Unfinished Business.
Instead of video texts, you can call the Director 2pm & 7pm.
Focus Call Privacy: Interns should ensure they are in a private spot if they need to speak freely or if we are working on sensitive subjects in our EcoFeminist Portfolio. Walk away for privacy if needed. Before, calling make sure you have no immediate community chores to attend to!
In a community of individuals, we are very respectful of personal boundaries when speaking about our projects as well as the use of non-PC speech. With each intern, personal guidelines are established for communication to build trust. As the director is unaware who else may be within earshot the time, a public space on the property is not a comfortable place to discuss brain projects. If the private office is not available, use the patio of the Jungle Cottage, or Kahuna Cabin or Bamboo Hut if they are not booked. Also, the Director’s Honda CRV is a private space with Wifi.
Focus Calls can range from 5 – 45 minutes. If there are important issues to discuss, expect to chat for a while, because it is with these phone calls that the Director creates policies and guidelines that become part of the Hedonisia Handbook.
b) 2pm Afternoon text
This is basically what you want to work on related to your portfolio or based on what needs to be done on the property. This conversation is where you would describe work you intend to do that’s based on your portfolio or things that need to be done on the property.
In both cases, you can also text a small video or photo to illustrate any project you want to work on. Ten seconds of video can give a lot of info! The director will call back if necessary with modifications or questions.
c) 7pm Focus Call or Text
Evening Focus Text or Calls can simply let the director know what Brain Work you’ll be continuing or cover any of the following subjects:
- Intern Portfolio. What ideas or suggestions do you have to make your portfolio projects more beautiful and functional?
- Focus projects. This is the time when we can talk about your Heart, Body and/or Mind Focus projects!
- Community Issues & Suggestions. Interns spend many hours managing the community, so we are always open to hearing suggestions, questions or comments about the community. Hedonisia while laid back, can be a very intense place and it’s nice to have someone who knows the challenges to be able to talk to.
- Director Voicemail: If you call on the morning Portfolio Walkaround or the 2pm Focus call and the Director does not answer simply leave a message. Detail what you intend to do in that part of your shift.
- Focus Call Privacy: In a community of individuals, we are very respectful of personal boundaries when speaking about our projects as well as use of non-PC speech. With each intern, personal guidelines are established for communication to build trust. As the director is unaware of who else may be within earshot the time, a public space on the property is not a comfortable place to discuss brain projects. If the private office is not available, use the patio of the Jungle Cottage, or Kahuna Cabin or Bamboo Hut if they are not booked. Also, the Director’s Honda CRV is a private space with Wifi.
d) Focus Emails to Community Director
We require a separate email to the Director firstname.lastname@example.org that describes your Focus project work:
- Private Focus Communication. Do NOT write about focus projects in your Daily Intern Report especially when your focus is on the reproductive rights or sex-positive projects. As a community of individuals, we try to respect everyone’s feelings by not communicating about these projects in the Intern reports.
- Personal Email. For the same reason, remember to email about your focus projects from your personal email account.
- Hyperlinks in Email. If you are working on one of our websites for your focus project, remember to include a hyperlink to the pages you have worked on!
- Too busy to Focus!? Even with many distractions (like check-ins), or an emergency, there is usually enough time to do at least some focus work and communicate about it. Sometimes only 30 minutes on a brain project can be more productive because a new idea or insight can come in that time! The key is to keep the momentum even if it is only little steps.
- Director Focus Email Response. Usually, the Director will try to respond to a Focus email when they are back on shift. That way they can easily continue the threads of their work.
- Checking personal email before starting focus work. Check your own email for a response from the Director as it may contain details that relate to your morning community work or to errors that were made in a previous shift.
3) When the Director is ON the Property!
Community Director Portfolio! The Community Director has seven websites to manage
plus additionally, all the background support for the Hedonisia community (taxes, bills, insurance, government etc). As a result, he is quite busy when on property!
However, when the Director returns there are shifts in energy. Interns suddenly realize that the director can change certain habits or routines they have become comfortable.
When I’m on the island, a three intern team is ideal because then I get a shift and can take care of all the small details which helps to keep the community running more smoothly.
Also when I’m doing the morning walkaround discussion, please remember to bring a notebook to record the tasks and ideas for the shift.
And if it’s a weekday gently remind me of the time in case I start rambling on a big picture subject!
To ensure harmony, we created a few basic guidelines:
a) On Shift Feedback! Hedonisia is where we work, live and play! In order to maintain a balance between professional and personal, we try to keep conversations about work on shift only. We also try to give feedback when you are on duty too, unless it’s something crucial.
b) Director Intern Focus Texts. Texts are still expected. However, sometimes, we can also have a Focus Chat in person as we walk around the community!
d) Intern Authority. Based on past experience, when a Community Director is too ‘hands on’ it undermines an Intern’s authority when they are on shift. As a result, he will continue to stay in the background even when on the property.
e) Community Director Body Work Time. The Community Director likes to do Land work in the afternoon. This is an ideal time for Interns to have a Focus Chat if doing bodywork with him!
f) Don’t be afraid to boast! The Community Director tends to notice what is wrong rather than what is right. Feel free to remind him of the good things you’ve done on the property! He can’t read minds so sometimes needs to be told about your work achievements in order to give you thanks and credit for it!
g) Director only occasionally attends Community Meetings. Usually, he will only attend the first Monday and last Monday of his stay. Sometimes he will attend meetings to develop personal communication with the team. In this way, the independent structure of the meeting is not overly affected!
h) Mojo in the JC: As his time of departure gets near, the Director tries to stay in the JC, whenever possible at the start of the volunteer shift and communicate by text, or facetime to get you all in proper communication modes.
4) Personal Communications
Any intern who has to communicate on a more involved personal or community issue is recommended to do so off shift. Because there are often things happening on shift, it can be challenging to find a private spot to talk
and while still being available for duty.
The other advantage of being off shift is that an intern can call when off property the and thus communicate freely about any issue concerning them.
Without any distractions, conversations are much more relaxed and, circumstances permitting, I can sometimes give a facetime tour of whatever location I’m at in Portlandia!
- Personal Issues. As Community Director of Hedonisia since 2004, I have listened in confidence to many Interns, Guests, and Volunteers. I am no psychologist but I sometimes provide a perspective that can help with personal issues interns are facing. If you wish to have a confidential conversation please call on your private phone.
- Rambling Small Talk! Though it may seem inconsequential, entertaining chit-chat serves an important purpose. It establishes trust and rapport. Rambling conversations are a ‘social lubricant’ for the community. We have come up with many ideas that originated from a rambling phone conversation! We also notice that the interns who communicate easily, are the ones we have the least misunderstandings with.
- Laughter. It’s okay to joke in our community! For the record, the Community Director is very comfortable with his race, height, and background. He can take a joke about almost anything!
- Free Speech. We value free speech! Especially for those working on the FEcoFeminist Entrepreneur projects, we will probably have politically incorrect conversations!
- Letting off Steam! Every intern should feel comfortable to speak with the Director
sabout any issue. When an intern does not communicate, instead, holding it inside or complaining to others, the situation can erupt more negatively than if they communicated earlier.
- Long-Term Perspectives. The Community Director has over 13 years experience at Hedonisia and is there as a resource to help understand the physical, intellectual and social challenges of managing an intentional community.
- Intern Entrepreneur Training. I am happy to help answer questions or to give advice.
5) Intern Entrepreneur Communication Benefits!
When interns have a CAFEE Entrepreneur idea, there is a tendency to communicate differently than those who see it as a job:
- For example, we have more big-picture talks about the world and how their idea can improve it. Both on shift and off shift. Intern entrepreneurs also benefit from free advice and input as which creates a whole new communication dynamic.
- There is more empathy and understanding of owner emotions. Instead of passing down emotions to volunteers, interns get to learn from these emotional situations. This is different from the less interested approach of an ‘employee’.
- Intern entrepreneurs feel less pressure and don’t see me as a ‘boss’. Instead, they see how my role is a Community Director is different from being a boss. Interns are learning how to be a leader with their own future business idea. As a result, their communication style changes more to collaboration and shared goals because it is one leader communicating to a future leader!
- To further clarify, we are not forcing interns to make entrepreneur projects to make money for Hedonisia! We are simply trying to educate interns on the various ethical, activist and idealistic ways to make a living by doing good!
- As interns, you paid for a training in sustainable community management. Not just a cheap way to stay in Hawaii! That is why we want interns who are bubbling with ideas for their portfolio, communicate constructively when there are problems with a task and are always open to feedback without being defensive.
6) When we have exceeded our Intern Quota
- 1) First thing is for each intern to think about how long they want to stay with us! Let us know so we can put you in the Calendar. We understand that plans change but at least a ballpark figure so we can give new applicants an opportunity. From the day you start
edas an intern you can stay for up to a year! After that our main requirement is that you leave for a while with an honorable departure, and then you can return for another stint!
- 2) Don’t be Complacent! We give interns a place but that is a promise, not a guarantee. It has been our sad experience that when we guarantee a place interns can get complacent. Even those who have been heroes. They often feel, “I’ve done wonderful work so I’m entitled to stay at Hedonisia!” In addition, our program is an ONGOING learning experience but some interns get to a point where they feel they’ve learned enough. Then they don’t participate in our community projects with the same enthusiasm as when they were newbies. Complacency is a big reason why we cap the length of the internship to one year.
- 3) Take a Mini-Vacation! If you need to visit another community, take a vacation or just go on walkabouts for a while, when we are over quota is the time to do it! As long as you reserve your return we will try to keep a space for you.
- 4) Intern Activist Entrepreneur. Part of the reason for this internship is to teach and motivate interns to set up their own C.A.F.E. Entrepreneur project! To create a business that truly makes a difference, a lot of preparation, research and learning is required. So we give preference to interns who have a social entrepreneur project they are working on. Such interns have a vested interest in learning our program as they now have ‘skin in the game’!
- 5) Intern heroes. Interns who go above and beyond the call of duty are true community members and we will always try to make sure there is space for them.
- 6) Deep Focus Shifts. See below
7) Deep Focus Shifts
It only takes 4 interns to manage the community. So we can approve Deep Focus shifts whenever we have 5 or more interns. DFS allows interns the luxury of being able to put their attention fully on a project without the distractions of running the community.
A 9-hour Deep Focus shift is under the following protocols:
- A DFS is only offered to interns who have a big Heart, Body or Brain project to concentrate their efforts on.
- A DFS should be completed with viewable results by the end of the shift.
- A DFS must be listed on the Calendar. Example: “Chris DFS (1)”.
- DFS Hours: 9am -12pm. 1-hour lunch. 1pm to 5pm. We need to fix hours in case the Director has to call on shift.
- Before completing their shift, Interns must send a DFS email detailing what they did.
- Interns are free to suggest a DFS project and communicate with the Director about it.
- If an intern completes a DFS in an unsatisfactory manner then they will not be offered this opportunity again.
- We can approve up to one DFS shift per week per intern unless they are working on a time-sensitive project. Then they can have 2 DFS for the week.
- If we have 8 interns or more, DFS shifts become a priority.
8) Intern Mistakes, Responsibility & Receiving Feedback
This is not a job or a consultancy. It is an internship and interns are supposed to be enthusiastic about learning. The Community Director tries to facilitate that through feedback.When mistakes are made by an intern honest communication and acknowledgment of responsibility is appreciated.
Since our community’s creation in 2004, we have learned that the human ego is one of the most fragile things on the planet. From hard experience, we know how easy it is for people to take feedback personally.
Most times Director instructions are followed. However, interns sometimes simply work on other tasks giving the appearance of ignoring instructions from the Director.
When an intern seems to ignore a task they were instructed on they will sometimes get away with it. The director does not always catch each incomplete task. But eventually, we see the pattern.
We completely understand if an intern cannot complete Director instructions as long as they communicate by phone, email or in their intern report. Sometimes we can have an immediate discussion and perhaps adjust the job.
It is much worse to hope for mistakes to go unnoticed. It is much easier when an intern accepts responsibility. Then we discuss the issue in with feedback.
Even if an intern has only a tiny share of responsibility in an issue then they should listen to the feedback. After all, the feedback is given on shift so an intern does not lose any time!
Even if we don’t notice a mistake, we may receive a negative review from guests on social network or travel sites.
We are much more forgiving of intern mistakes when there is:
- An acceptance of responsibility. Agreement to not repeat the same mistake followed by action to reflect that.
- Not automatically giving excuses. When we see an intern showing through their actions that they have received and understood the feedback we’re more open to hearing reasons why they made a mistake!
- An expression of remorse. It’s amazing how far a sincere apology can go!
- An openness to feedback. When we give feedback on how an Intern is conducting their activities we expect to be heard. However, many people often get defensive or immediately ‘explain’ without truly listening. This is not acceptable.
- Intern to Intern Feedback. Interns should also try to work on accepting and giving feedback with each other. Feedback doesn’t always have a negative attachment. By welcoming feedback and using active listening skills, we lower our defenses and accept helpful comments successfully.
Feedback from the Director when an Intern is Off shift. If the Director has to communicate with an intern off shift it is usually for one of 3 reasons.
- The intern has not finished a task from their shift and the director is needing a follow-up.
- The director is seeking clarification on some point from the Intern Focus email or Shift report.
- The director is asking the intern to be a hero and do a special small task that is often related to their last shift.
If the Director is requesting a response please do not ignore the email!
Broken Tools: We understand that sometimes tools break on shift.However, if that happens an intern should say so in their report or notify the Community Director.
If an intern breaks a tool then let us know. We will not charge you. However, we also hope it does not become a habit!
9) Intern Communication!
We are using this free resource to test personality types so that we can have more ease with communication. Thought it is not required, it does help us if interns complete the test. This gives us a personalized template to help us improve on communication.
- Kate Model: Kate interned in 2015. She exemplified the ideal model for our community interns when it comes to communication. Kate was very proficient in Mind, Body and Heart work. Chatty, friendly and non-defensive when receiving feedback. Bubbling with, but not attached to suggestions and ideas. Easy to have productive rambling conversations with! For example, we could be discussing intern guidelines and end up chatting about protecting female refugees in Africa!
Detailed about the issues of the moment but joke and keep a light tone even on serious subjects. As a result of our many relaxed conversations, trust, and friendship developed in a natural and easy manner. I never met Kate during the entire time of her six-month internship; we only communicated by text, email, phone, and facetime. We only when she came to visit nearly a year later in Portland!
- Clint Eastwood Model! Strong, silent! Handles little and big jobs well enough without looking for recognition. Doesn’t like all the talking, writing and communicating that is required for living in a community! Doesn’t like to do reports, emails or call unless absolutely necessary. Then writes with few words and sounds uncomfortable on the phone.
Like Clint, silent non-communicative types can seem serene and almost Buddhist. But all too often they are storing resentments which they do not communicate about until it bursts out, often in very negative ways. We have NOT had positive experiences with the ‘strong, silent’ archetype in the intern program. Clint Eastwood would make a great volunteer but not a good intern! We want interns to be actively engaged not keeping a low profile. We continually reject applications of those who seem to just want an easy way to stay in Hawaii.
- The Professional Model. I do not need to have deep conversations with every intern! And not every intern wants to have long meandering conversations with me! When I am on the phone I might make a couple of jokes or maybe tell a travel story but if I feel that an intern is not that interested or just busy I simply keep my tone more professional. Good, friendly, detailed professional email and verbal communication is something that we do want and very much appreciate!
The paradox is the more an intern communicates and can efficiently follow instructions, the less the Director needs to communicate with them! Instead, And when he does its’more relaxed and fun!
10) Personal & Business Relations in a Community!
Living and working in a community is not a job. There is a business aspect of the relationship and a personal one.
Intern Specialties. In our community of individuals, each person chooses and is chosen for work based on their skills and interests. Those who choose land work as their focus have an important role to play.
However, our MOST important work is our eco-feminist web projects which is why we especially appreciate those who play a role in them. These projects require freedom to communicate easily, laughingly, intellectually and in ways that are non-PC!
In the past, we had Body Focus get resentful of Brain Focus interns. Brain focu
ssed interns bring skill and enthusiasm to their brain work but are sometimes unable to work physically in the jungle. Their bodywork can be cleaning, which is always needed.
In a community of individuals, it is fine each intern to take pride and enjoy the focus work they have chosen and not compare it to others who have a different specialty.
11) ‘Sleeping Bag’ Policy Benefit!
When there are not many guests on the property, Interns can request to sleep in different lodging spaces, as long as they use their own bedding or a sleeping bag over the existing bedding if the bed is already made up.
This Hedonisia policy offers interns the opportunity to spend a night in a different lodging space. At the same time, it helps us keep an eye on the cleanliness and overall state of our accommodations.
- In order to spend the night(s) in a lodging space, first, check the Bookings calendar.
- If space is available notify the Bookings Director you will be sleeping in that space for the night. This ensures that we do not run into any issues with last minute guests booking the space.
- We take same day Bookings for a space up till 7pm for the outlying spots and 9pm for Kahuna Cabin, Bamboo Bungalow, and the Jungle Cottage.
- We often receive spontaneous or late evening reservation requests. We do not want to risk an awkward encounter if an Intern has decided to sleep in a space without notifying us and a paying guest arrives! If we are taking a short notice booking we can let the intern know so they can return to their original sleeping space!
- Next step is to enter your name on the Calendar tab of the bookings spreadsheet and next to your name type “sleeping bag” in red.
While enjoying the Sleeping Bag Benefit, Interns are REQUIRED to complete the:
$20 to confirm a space without Sleeping Bag Policy: The sleeping bag policy is based on no nighttime check-ins before 8pm. If you have a strong desire to reserve Ocean View, Bamboo Hut or one of the other private huts, we offer interns a $20 flat fee for any of the lodgings except for the JC up to one week in advance.
12) Intern Manager Meltdown
This is when an intern has to depart suddenly or dramatically. A meltdown can be for any of the following reasons:
- Health emergency or a crisis at home. We all have family and friends on the ‘mainland’. Personal health issues or an accident could also cause a sudden departure.
- SDS: Sudden Departure Syndrome. This is where an intern just decides to leave with little or no notice, r
easonsand with very little aloha. These departures can be quite jarring for the community so we ask that you communicate with us what’s happening if you are going through personal issues.
- Criminal Interns. Mercifully, by being an idealistic community we attract idealist interns who tend to be quite ethical. However, there are occasional lapses. When we accept a person into the Hedonisia Team we give access to both physical and virtual areas of our community operations. So we have to change passwords and logins if they become a Black Hat. We will not hesitate to press charges of vandalism or malicious damage if the person engages in any criminal behavior burning their bridges on the way out.
- Interns with Personal Issues. We all have personal problems. That is fine. However, despite our filters, some interns slip through who have personality issues. They may be able to cover them up for a while. But, once they relax into the community, their other sides may begin to show up. If an Intern poses a threat in any way to the community, the law MUST be involved. NO-ONE on the property should ever feel unsafe
14) Director Feedback & Witnessed Conversation!
Bothering the Community Director! Sometimes, interns think they are bothering the Community Director if they have to call with questions. This is NOT the case! His job is to be there as a support for you as you go through your shift so you can call at ANY time! When an intern is overly confident and has few questions, mistakes happen. If in doubt, call, text or email! If he does not answer, leave a message text, or video to describe the issue.
Sometimes interns feel uncomfortable communicating to the Director about particular issues. Here is the personal response from the Community Director on receiving feedback:
I am open to feedback too and prefer it compared to complaint made behind my back. If an intern wants to complain about me but is not comfortable to tell me directly, they can ask another intern to be there as a Witness to the conversation.
Having a Witness can be helpful for some younger female interns who feel uncomfortable communicating with an older straight male about certain issues.
For despite being the founder of this community, and working on women’s issues since 1984, I am still often seen as an older traditional businessman authority figure and treated accordingly as just another ‘sir’ or ‘boss’.
If any intern wants to make any complaint or give frank feedback about any policy, other interns or the Community Director, please call me from your personal phone.
When i see that it is a call from your personal phone, I listen more carefully because I care about how you are feeling. Please call off shift so we don’t get distracted. Your phone is your voice and I will listen.
I have a gruff professional Mama persona but anyone who has personal conversations with me, knows that we can have great entertaining talks where a lot of stuff, both personal and community related, can get resolved.
The onus has to be on interns to call or write. I can’t force you nor can I read your mind. You have to communicate when you feel something negative about any aspect of living at the Hedonisia Community.
Always remember, that no matter how heated a conversation gets, my goal is to achieve a solution that feels fair to both of us and the community.
Unless a person has broken the law, the worst that can happen is we agree to disagree on an issue. More often than not I will make changes to the community guidelines or the way I communicate depending on the intern’s feedback.
If the disagreement is serious, an intern can make a principled stand, give proper notice and leave with aloha.
However, when a person holds stuff inside, it simply builds up until something triggers it. And then it comes out in ways that can be unnecessarily hurtful.
15) Aloha Friday Weekly Inspection & Intern Meeting
Friday is only a half shift, interns on duty that day should do a Thorough Inspection Friday! Spend at least half hour thoroughly going over the property. That will set the template of chores for the day and possibly the week.
The Weekly Inspection Text Report will also look around the property for any potential safety issues; ankle breaker holes, tools perched precariously and so on.
Friday inspection should start at 9am and then intern sends text a report at 9:30am. (Please update iPhone today with reminders) A walkaround of ALL lodgings and facilities is required including some of the gardens!
The crater is optional because that can take another 20 minutes to walk through. However, on one Friday a month, a crater walk including the lava tube can be done to see any potential problems.
Friday is also a perfect day for talking or facetiming while doing the walkaround.
Friday is a nice wrap to the week and a great way to get caught up on the physical and community-related issues on the property. So it’s a good day to chat!
It is also the day when an intern has the quick end-of-shift meeting with the volunteers on duty to see if they have any questions, concerns, suggestions or compliments!
Because it is now an important ‘closure day’, interns should try to rotate the Friday shift whenever possible so that everybody gets a chance.